Shipping policy

At Chers, we are committed to delivering high-quality furniture with care and efficiency. Every order is securely packaged and handled by trusted third-party delivery partners to ensure safe transit.

Shipping Coverage

We currently ship to:

  • The 48 contiguous U.S. states

Note: We do not ship to Alaska, Hawaii, North Dakota, South Dakota, U.S. territories (e.g., Puerto Rico, Guam), APO/FPO addresses, or P.O. Boxes.

Delivery Methods by Product

Product Type Delivery Method Standard Shipping Optional Services
Oversized Items (e.g., sofas) Truck Delivery Free Room of Choice: from $99
White Glove: from $199
Standard Items FedEx Delivery Free Not applicable

Delivery Service Options

1. Standard Delivery (Free)

  • Delivered to ground-level entry, garage, or porch
  • No unpacking or assembly
  • No signature needed (photo confirmation)

2. Room of Choice – from $99

  • Delivered to any room inside your home (up to 2 flights of stairs)
  • Additional flights: $20 each
  • No assembly included

3. White Glove – from $199

  • Includes delivery, unpacking, up to 30 minutes of basic assembly, and trash removal
  • Available for select sofa collections

Important Notes

  • Please ensure items can fit through doors, staircases, and elevators with packaging
  • Delivery crew cannot move existing furniture or cover your floors
  • We can ship to freight forwarders upon request but are not liable after handoff

Delivery Timing & Tracking

  • Estimated delivery dates are shown on each product page
  • Email notification will be sent when items ship
  • FedEx orders include tracking
  • For truck delivery, the carrier will contact you to schedule

Missed Delivery & Fees

  • Missed/refused delivery: $149
  • Redelivery: $100
  • Cancel in transit: $149
  • Waiting over 15 minutes: charged at cost

Receiving Your Items

  • ID may be required before unloading
  • Inspect items before signing delivery receipt
  • Take photos of any damage and note on the Proof of Delivery
  • Report damage within 3 business days (photos within 7)

Order Cancellation

  • Cancel before shipping: Free
  • Cancel in transit: $149 fee
  • Changes to delivery must be made at least 3 business days in advance

If you have any questions about delivery or need assistance, feel free to contact our support team anytime.