Refund policy

Thank you for shopping with Chers!If you’re not fully satisfied with your purchase and would like to return, exchange, or cancel your order, please review the following policy:

1. Return Policy

We take pride in the quality of our products. Most items are eligible for return within 30 days of purchase or delivery for a full refund of the merchandise value.

Return Conditions:

• Items must be unused and in their original condition.
• Items must be returned in their original packaging. If unavailable, equivalent packaging must be arranged.

Good news:

We offer free return shipping on all eligible returns — no restocking fees or hidden charges.

How to Request a Return:
Please contact our customer support team as soon as possible:

• Email: admin@chers.com
• Phone: +1 (929)264-0954
• Service Hours: Monday–Friday
  • PST: 10:00 AM – 7:00 PM
  • PDT: 9:00 AM – 6:00 PM

Once your return is approved, we’ll send you a prepaid return shipping label along with return instructions. Upon receiving the item, we will begin the inspection and refund process.

2. Refund Policy

Approved refunds will be issued to the original payment method within 1–4 business days (depending on your bank).

No restocking fees apply, regardless of item type.

3. Return Address

If you prefer to use your own shipping method, please send your item to:

3270 Summit Ridge Pkwy, suite 110, Duluth, GA 30096

Note: Our warehouse is not open to the public. Direct drop-offs are not accepted. Please contact us first for return approval and instructions.

4. Order Changes & Cancellations

Orders are typically processed within 8–24 hours. To modify or cancel an order, please contact us before receiving a shipping confirmation with tracking.

If the order has already shipped, please proceed with a return after delivery. No cancellation fees will apply.

5. Non-Returnable Items

The following cannot be returned:

• Gift cards

If you have questions, please contact us at admin@chers.com or call +1 (929)264-0954.